From all indications, companies are well aware of the deteriorating risk environment. They responded by prioritizing resilience and deploying personnel to strengthen resilience and business continuity capabilities, according to the BCI Continuity and Resilience Report 2023.
Of course, increasing organizational responsiveness alone is not enough to increase the ability to respond quickly to disruptions. As management systems become increasingly digital, companies need to make serious technology investments to prioritize resilience.
However, some companies are reluctant to move away from manual processes. In this article, we therefore ask: What form should digitalization take to improve business resilience?
What shape should digitalization take to improve business resilience?
Here are the technology investments businesses should make to prioritize resilience:
Solve multiple use cases in an integrated manner. Not only are the number of threats increasing, but they are also becoming more diverse, requiring a more holistic approach to resilience.
As a result, third-party software analysts benefit from digital resilience platforms that solve multiple use cases in an integrated manner and provide value beyond a single solution area, such as crisis management, emergency management, and business continuity. It points out the advantages that can be achieved.
This integrated approach helps you predict and identify trends and prevent potentially disruptive situations. Support capabilities that companies should invest in include overview dashboards and reports that integrate disparate data to provide a comprehensive view of risks, threats, resources, and capabilities.
Rapid crisis communication. Similarly, the pace of crises is accelerating, making incident response more complex as the amount of information to communicate grows exponentially.
Given this reality, organizations should take advantage of the trend toward advanced platforms that come pre-equipped with crisis communication templates and powerful workflow builders that allow incident responders to prepare messages and tasks in advance.
Additionally, the platform enables streamlined communication with automated notifications via customizable workflows to respond quickly and efficiently to disruptive events, reduce manual work and human intervention, and ensure consistency and reliability of critical tasks and processes.
Complemented by best practices. Even the most disciplined planners can benefit from being aware of industry best practices, so organizations should consider digital solutions that incorporate these best practices and build their own crisis and incident response action plans from there. These solutions give businesses the flexibility to tailor their requirements or create their own plans to effectively address their specific needs.
Enhanced exercise management. Too many organizations have yet to develop enhanced movement management capabilities that match the rigor of resilience planning capabilities. To that end, exercise dashboards navigate you and your team through each phase of the exercise, ensuring everyone understands what needs to be completed and when.
From there, the platform’s automation capabilities ensure that the right teams and personnel are invited to join the exercise and receive regular updates through automated notifications throughout the exercise.
Once an exercise is active, all users can easily see what type of exercise is being performed.
Done! Your team will automatically be populated with the required recovery strategies for affected assets based on the assets/activity affected.
Finally, survey data reveals a growing awareness of resilience challenges and an increasing need for dedicated resilience capabilities. As discussed in this article, the sector must be equipped with advanced digital capabilities to fulfill its mission of strengthening an organization’s ability to respond to sudden disruptions that may threaten its operations, brand, or reputation. must be. To explore more advanced digital features, see Noggin’s Resilience Management Software Buyer’s Guide.
