Boston, July 10, 2024–(BUSINESS WIRE)–ATLANTIC-ACM, a leading research and consulting firm, has announced its 2024 U.S. Business Connectivity Service Provider Excellence Awards. The awards are based on survey feedback from 1,050 business services buyers who provided more than 2,900 carrier-specific ratings on their current providers’ service levels and product quality.
ATLANTIC-ACM introduced the Business Connectivity Report Card survey in 2006 to provide service providers with truly unbiased customer experience benchmarking data along with insights into changing purchasing trends and customer purchasing priorities.
The wired business services market is constantly evolving due to changing customer needs and advancements in technology. The most important purchasing considerations for enterprise and SMB customers are network performance, network security, price, and customer service. Customers are gradually reducing spending on traditional voice and IP VPN/MPLS services in favor of more cost-effective, higher capacity solutions such as Waves, DIA, broadband, Ethernet, VoIP, and managed services. Demand for security products continues to increase, with on-premise security appliances and cloud-based security being the most popular.
ATLANTIC-ACM presents awards to two groups of carriers categorized based on estimated total wireline revenues: large and mid-sized service providers. ATLANTIC-ACM recognizes the top large and mid-sized service providers in each key operational category, as well as the providers with the highest overall average data and voice quality and price ratings (value).
The 2024 winners in the Large Provider category are:
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Verizon: Brand, Salespeople, Service Delivery (tied with Spectrum), Network Performance, Customer Service
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Spectrum Enterprises: Service offering (tied with Verizon), voice value
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Cox: Claim
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Comcast Business: Data value (same rate as lumens)
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Lumen: Data Value (Tied with Comcast)
The 2024 winners in the Mid-Sized Provider category are:
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Crown Castle: Brand, Sales Rep, Customer Service, Service Delivery (in partnership with Altice), Billing
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Compelling: Network performance, data value
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Vonage: Voice Value
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Altis: Service Delivery (tied with Crown Castle)
About ATLANTIC-ACM
ATLANTIC-ACM is a leading strategic advisory and market due diligence consulting firm in the communications and technology sectors, helping operators and investors navigate changing market trends, economics and technology since 1991. For more information, please visit the ATLANTIC-ACM website at http://www.atlantic-acm.com.
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contact address
Marta Duran
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