Boston, July 11, 2024–(BUSINESS WIRE)–parcelLab, a leading global provider of post-purchase experience software, today announced the release of a groundbreaking new artificial intelligence (AI) capability: Trending Late AI. Trending Late AI provides e-commerce retailers with the ability to proactively identify shipments at risk of delivery delays so they can take action to improve customer experience.
“In today’s competitive e-commerce world, timely delivery is crucial to customer satisfaction and brand loyalty,” said Tobias Buxhoidt, CEO of parcelLab. “Trending Late AI harnesses the power of AI to predict delays before they happen, providing retailers the opportunity to proactively communicate with customers and manage expectations.”
Trending Late AI builds on parcelLab’s existing suite of AI-powered solutions designed to optimize post-purchase experiences. By analyzing vast amounts of historical data, including shipping information, carrier performance, and seasonal patterns, Trending Late AI identifies trends and patterns that indicate potential delays. With this insight, retailers can:
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Reduce customer service calls: By notifying customers about potential delays, you significantly reduce the number of inquiries about delayed deliveries.
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Call handling time improvements: Display delay indicators on order status pages and customer service dashboards to help agents answer questions more efficiently.
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Increase customer loyalty and touchpoints: It improves trust and fosters loyalty while also providing a valuable touchpoint for engagement.
Trending Late AI is an innovative capability that works seamlessly within parcelLab’s product environment to make the post-purchase process more efficient and responsive, keeping up with the dynamic landscape of consumer expectations.
About ParcelLab
parcelLab is the only truly global enterprise post-purchase support software provider, empowering brands to grow sales, reduce operational costs and optimize customer experiences like never before. Our award-winning post-purchase support platform empowers brands to transform everyday operational touchpoints into the most differentiated and personalized experiences, creating unique moments that bring pure delight to their customers. Trusted by 800+ brands including IKEA, Chico’s, H&M and Yeti, we proactively manage post-purchase support in 175 countries and track delivery data from 350+ carriers worldwide. Learn more at www.parcelLab.com.
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