Paul Bunyan Communications Selects Witbe for Live Video Surveillance Technology

Witbe, a global leader in test automation and monitoring technology for video service providers, today announced that Paul Bunyan Communications, one of the largest rural fiber optic network providers in the U.S., is using the company’s proactive monitoring technology to remotely monitor channels running on its popular PBTV set-top boxes (STBs). Using the monitoring data, the service provider can deliver a superior experience to customers across multiple states.

“After speaking with Witbe’s friendly and extremely knowledgeable team and seeing the quality of their products, we knew we couldn’t find another company that could match them,” said Grant Hicok, Principal Video Systems Engineer at Paul Bunyan Communications. “We place great value in working with partners that understand our challenges and are intimately familiar with their products, and Witbe definitely meets that criteria.”

Witbe’s proactive monitoring technology can automatically monitor any video service while running on a physical device connected to the company’s flagship hardware, Witbox. Witbox evaluates the picture and sound quality of the services it monitors, just as a human would. If the quality of a live service degrades or is interrupted, the Paul Bunyan Communications team receives instant alerts, enabling them to resolve errors before customers notice. This monitoring data is then compiled into Witbe’s observability platform, Smartgate, allowing the team to analyze results across devices, geographies and software versions.

Paul Bunyan Communications also uses Witbe’s Remote Eye Controller (REC) software to remotely access and control any devices connected to the Witbox. Witbe’s REC allows the team to work together to virtually monitor PBTV STBs across the regions they operate in.

“Our robust, proactive monitoring technology is designed to ensure providers can monitor their video services 24/7,” said Matthieu Planche, CEO of Witbe. “Witbe’s technology is equally effective and reliable for global players as it is for providers focused on the specific needs of their local market. Paul Bunyan Communications’ selection of Witbe’s technology underscores our commitment to delivering innovative solutions that meet the highest industry standards, ensuring our customers always have the most effective tools available.”