STAMFORD, Connecticut — Spectrum Enterprises, a Charter Communications company, today announced it has completed a fiber network expansion and technology upgrade. Wilderness Resort Wisconsin Dells, Wis. The initiative will enhance the resort’s guest experience by providing high-speed managed WiFi access throughout the 600-acre property and enhanced television options in the resort’s 1,174 accommodations, including hotel rooms, condominiums and cabins.
“We are focused on meeting and exceeding expectations, and today’s guests expect to be able to connect to their devices from anywhere in the resort, whether they’re in their room, at a restaurant or while spending time at the waterpark,” said Joe Eck, Chief Operating Officer at Wilderness Resorts. “Providing our guests with five-star WiFi service is important to us, and handing over management of that service to Spectrum Enterprise has allowed our in-house team to focus on improving other customer service experiences.”
Wilderness Resort has continued to grow and now features four indoor and four outdoor water parks, five restaurants, an award-winning golf course, and numerous nature trails. Due to the size of the property and terrain, guests were sometimes unable to access WiFi in certain areas. To improve overall connectivity, Spectrum Enterprise installed 1,400 WiFi access points, increasing the resort’s internet bandwidth with download speeds of up to 10 Gbps (gigabits per second). This ensures up to 10,000 Wilderness Resort guests and staff have fast, reliable WiFi whenever and wherever they need it. As part of their managed WiFi solution, Spectrum Enterprise manages each WiFi access point with 24/7 customer support, allowing resort employees to focus on other business priorities.
“Seamless WiFi and diverse TV entertainment are more than just amenities – they’re essential to the guest experience and keeping them coming back,” said Rajat Mukherji, vice president, vertical markets, Spectrum Enterprise. “We partnered with Wilderness Resort to introduce a new solution that not only meets the needs of their visitors today, but is flexible and scalable to support their business growth in the future.”
In addition to benefiting from enhanced connectivity across the resort through Spectrum Enterprises, Fiber optic Internet access and Managed WiFi The solution will give guests even more in-room entertainment options this year, with every hotel room, condo and cabin powered by Spectrum Enterprises. Fiber Connect Plus TVoffers high definition television viewing with over 120 channels. With no equipment to purchase, the video experience is delivered through a private, dedicated fiber connection, reducing maintenance costs for the resort.
Please see below for details. Spectrum Enterprises Case Study: Wilderness Resorts.
Photo credit: Wilderness Resorts
About Wilderness Resorts
Wilderness Resort is located on over 600 acres of forested land in Wisconsin Dells and is home to the Wilderness Hotel & Golf Resort, which features 446 guest rooms, 40 vacation villas, 76 Frontier Condominiums, 36 cabins and 8 Treehouse Cabins. Also featured are Wilderness on the Lake, which features 108 luxury two- and three-bedroom condominium units overlooking Lake Delton, and Glacier Canyon Lodge, which features 460 luxury condominium units.
Combined, these three facilities offer four indoor and four outdoor waterparks totaling nearly 500,000 square feet of ultra-luxurious water fun, more than 12 football fields’ worth of fun. The resort also features Glacier Canyon Conference Center, Thundara Spa, Wild Rock Golf Club, The Woods 9-hole golf course, three giant arcades with prizes, Timberland Playhouse, three Clip ‘n’ Climb challenge walls, Wild Abyss indoor 3-D black light mini golf, Lost Cabin laser tag, indoor and outdoor go-karts and kiddie karts, Wilderness Canyon Zip Line Tours, Northern Lights Sky Ropes Course, three room escapes by DOA, Take Flight Ariel Adventure and outdoor Jurassic Mini Golf.
About Spectrum Enterprises
Spectrum Enterprises, a Charter Communications company, is a national provider of scalable fiber technology solutions to many of America’s largest enterprises and communications service providers. Spectrum Enterprises’ broad portfolio includes: Networking and Managed Services Solutions: Internet Access, Ethernet Access and Networking, voice and Television SolutionsSpectrum Enterprise’s team of experts works closely with clients to deliver solutions that meet their evolving needs, making their businesses more successful. For more information, Enterprise Spectrum.
Media Contact
Cynthia Nutwell
cynthia.nutwell@charter.com
