Erin England’s Dallas garage serves more than just as a place to park her cars: it also serves as a place to start a small business.
“I started Diaper Concierge out of necessity and desperation,” England said.
She was out to a restaurant with her 6-month-old daughter when she reached into her diaper bag and realized it was empty.
“I remember looking at the tampon dispenser and thinking, Oh my God, everything you can buy from a vending machine, a full set of makeup, $200 Bose headphones, and you can’t buy diapers? That’s so crazy.”
For England, it was a lightbulb moment when she decided to start a small business called Diaper Concierge to help other parents.
“Being a first-time mother wasn’t easy for me,” England said. “I suffered from severe postpartum depression and it really got me down.”
England said her way of coping was to take her baby daughter, Alex, outside the house, and sometimes she would need diaper-changing supplies in public places, but there was nowhere to get them.
“We’re getting outside with our kids more than ever before, and the world just can’t keep up,” England said. “I got thousands of nos before I got my first yes at Dallas Love Field.”
Diaper Concierge is now in 15 locations, including Dallas-Fort Worth Airport, which is adding one next week in its busy Terminal C. SMU Ford Stadium will also have a machine sponsored by Children’s Health that will hand out free diapers. This summer, the operation is expected to expand to airports in Houston, Austin and Arkansas.
“I hope I can send a message to parents, especially moms, that I understand you,” England said. “I know this is hard, but we’re all in this together.”
England said for every diaper purchased, Diaper Concierge donates a diaper to the National Diaper Bank Network.
